Terms and Conditions

My work is coaching, not therapy, counselling or medical care.

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Coaching is a supportive, reflective process designed to help you gain insight, clarity, and perspective. It does not replace therapy, counselling, medical treatment, or crisis support.

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By engaging in coaching or using my content, you understand and agree that:

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• You remain responsible for your own wellbeing, decisions, and actions.

• Results and outcomes vary and cannot be guaranteed.

• If you are in crisis or need urgent mental health support, you will contact your GP, NHS 111, or emergency services.

By working with me, you confirm that:

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• You are 18 years or older.

• You are engaging voluntarily and with informed consent.

• You understand coaching may involve emotional reflection.

• You take responsibility for how you apply insights or actions arising from our work.

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I work with care and respect, but I cannot make decisions for you or take responsibility for your outcomes.

Details of what's included (session length, number of sessions, access period, delivery format, etc.) are always shared at the point of booking or purchase.

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Unless otherwise stated:

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• Sessions must be used within the agreed timeframe.

• Access to digital content is for personal use only.

• Sessions, programmes, and access are non-transferable.

Payment is required before coaching or access begins.

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Because coaching and digital content involve immediate access, preparation, and intellectual property:

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Once coaching has started, or digital content has been accessed or delivered, no refunds are available.

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This includes (but is not limited to):

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• 1:1 coaching.

• Group programmes.

• Guided audio.

• Workbooks, PDFs, and downloads.

• Any digital or self-paced content.

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By purchasing, you confirm that you understand and agree to this policy.

Where live sessions are included:

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• Please provide at least 24 hours' notice if you need to reschedule.

• Sessions cancelled late or missed without notice may be counted as used.

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This protects the time and energy reserved for you.

All content is created by Nicky Booton Coaching - including audio, written materials, downloads, and programmes - is protected by copyright.

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You may:

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• Use the content for your own personal reflection and support.

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You may not:

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• Share it with others.

• Reproduce, copy, or resell it.

• Upload it to public or private platforms.

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© 2025 Nicky Booton Coaching.  All rights reserved.

Your privacy matters, and your information is handled with care.

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What I collect

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This may include:

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• Your name and contact details.

• Email address.

• Payment and transaction information.

• Coaching notes (stored securely)

• Basic website analytics.

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How your data is used

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Your data is used to:

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• Deliver services and products.

• Communicate with you.

• Meet legal, accounting, and regulatory obligations.

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Your data is never sold or shared for marketing purposes.

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You may request access, correction, or deletion of your data (where legally possible) by contacting:

nicky@nickybootoncoaching.co.uk

I am committed to providing a safe, respectful, and boundaries space.

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If during our work there is concern that:

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• You may be at risk of harm to yourself or others, or

• A safeguarding issue is disclosed

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I may encourage you to seek appropriate external support and, where legally required, share relevant. information with safeguarding or emergency services.

To the fullest extent permitted by law:

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• I am not liable for indirect or consequential loss.

• My total liability is limited to the amount you have paid for the service or product

These Terms & Conditions are governed by the laws of England and Wales.

If you have questions before booking or purchasing, you're welcome to get in touch:

nicky@nickybootoncoaching.co.uk